Telecommunications Industry

Location: Kingdom of Bahrain

Position

Call Center Executive (Bilingual – English & Arabic)

Key Responsibilities

Handle inbound and outbound customer calls professionally.

Schedule installation and service appointments.

Respond to customer inquiries related to telecom services.

Provide accurate information and resolve customer concerns efficiently.

Maintain high standards of customer satisfaction and service quality.

Update customer information and call outcomes in the CRM system.

Coordinate with field teams and internal departments to ensure timely service delivery.

Escalate customer issues when necessary while ensuring prompt follow-up.

Requirements

Fluency in English and Arabic (spoken and written) is mandatory.

Previous experience in a Telecommunications Call Center is preferred.

Excellent communication and interpersonal skills.

Strong customer service orientation with a positive attitude.

Ability to work under pressure in a fast-paced environment.

Good computer skills and experience using CRM or ticketing systems.

Ability to work rotational shifts, including weekends if required.

Preferred Qualifications

Knowledge of appointment scheduling, service delivery, or customer support processes.

Experience handling KPI-driven environments.

What We Offer

Competitive salary package.

Professional and supportive work environment.

Career growth and development opportunities.

Training and continuous learning.

Opportunity to work with one of Bahrain’s leading telecommunications service providers.

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