Reservation Staff Requirements

High school diploma or equivalent (a diploma or degree in hospitality is an advantage).

Previous experience in reservations, customer service, front office, or a call center is preferred.

Good verbal and written communication skills.

Strong customer service and interpersonal skills.

Basic computer proficiency, including Microsoft Office.

Experience with reservation or property management systems (e.g., Opera, Fidelio, or similar) is an advantage.

Ability to handle phone calls, emails, and online booking requests professionally.

Good organizational and multitasking skills.

Attention to detail and accuracy when processing reservations.

Ability to work flexible shifts, including weekends and holidays, if required.

Good command of English; additional languages are a plus.

Key Responsibilities

Receive and process reservation requests by phone, email, and online channels.

Confirm, modify, or cancel bookings.

Provide information about room availability, rates, promotions, and hotel services.

Maintain accurate reservation records.

Coordinate with the front office and other departments to ensure smooth guest arrivals.

Resolve guest inquiries and reservation-related issues professionally.

Prepare daily reservation reports and update booking systems.