We’re looking for an Operations Supervisor who has been in the seat before, someone who understands what it takes to manage riders, run shifts, and keep daily operations tight. This is a hands-on role with real ownership. You won’t be watching from the side; you’ll be in the middle of it.

Responsibilities:

– Manage daily shift schedules and ensure full rider coverage across active zones

– Supervise rider performance, attendance, and conduct — and act on issues directly

– Monitor live operations and respond to problems in real time without waiting to be told

– Track key metrics (completion rates, late deliveries, idle time) and take corrective action

– Coordinate with dispatch, client accounts, and the fleet team to keep orders flowing

– Onboard new riders and ensure compliance with company standards and procedures

– Escalate issues where needed, but resolve what you can at your level

– Submit daily operational reports and flag patterns that affect performance

Requirements:

– 2–3 years of experience in operations within last-mile delivery, courier, food delivery, or a similar logistics environment. This is not negotiable

– Hands-on experience managing riders/ Couriers or field agents directly

– Comfortable working shift-based hours, including evenings and weekends when needed

– Strong sense of accountability, you own your shift’s results

– Able to work under pressure without losing structure

– Good communication in English and Urdu/Bengali is a plus

– Based in Jeddah, able to join immediately

To Apply:

Send your CV to

راجع بيانات البريد الالكتروني على وظفنا دوت كوم