Daily Duties of a Reservation Staff

Check new reservations

Review bookings received through phone calls, email, websites, and travel agents.

Enter reservation details into the system.

Confirm bookings

Contact guests or customers to confirm reservation details.

Send confirmation emails or messages.

Handle inquiries

Answer phone calls and emails regarding availability, rates, services, and policies.

Provide accurate information to customers.

Modify or cancel reservations

Process changes, cancellations, and special requests.

Update the reservation system accordingly.

Monitor availability

Check room, table, seat, or service availability.

Prevent overbooking and maintain accurate inventory.

Coordinate with other departments

Communicate reservation details to front desk, housekeeping, sales, or operations teams.

Inform relevant departments of VIP guests or special requests.

Prepare reports

Generate daily arrival, departure, occupancy, or booking reports.

Update management on reservation status.

Process payments and deposits

Verify payment information and reservation guarantees.

Record deposits and payment confirmations when required.

Maintain customer records

Ensure guest information is accurate and up to date.

Keep reservation files organized.

Provide customer service

Resolve booking issues and respond professionally to customer concerns.

Ensure a positive customer experience.