Key Reservation Staff Duties and Responsibilities

Reservation staff handle booking operations, customer inquiries, and guest coordination for hotels, restaurants, airlines, travel agencies, and other hospitality businesses.

Main Duties & Responsibilities

Receive and process reservations by:

Phone calls

Email

Online booking systems

Assist customers with:

Room bookings

Table reservations

Travel arrangements

Service inquiries

Update and maintain reservation records accurately

Confirm bookings and send reservation details to clients

Handle cancellations, changes, and special requests professionally

Coordinate with front office, housekeeping, sales, and other departments

Use reservation systems such as:

Opera PMS

Amadeus

Galileo

Online booking platforms

Provide excellent customer service and resolve guest concerns

Prepare daily reservation reports and occupancy updates

Promote hotel or company services and upsell packages when possible

Key Skills Required

Communication skills

Customer service

Computer and booking system knowledge

Attention to detail

Multitasking ability

Professional phone etiquette

Problem-solving skills

Time management

We are Offering:

Apply now and become a valued part of our team!

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