Rouya Opticals IT Manager | April 2017 – 2020 Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Setting objectives and strategies for the IT department Plan the implementation of new systems (IP Cam, DVR, NVR, Biometrics machine) and provide guidance to IT professionals and other staff within the company Overseeing the technological infrastructure (Networks and computer systems) to ensure optimal performance Ensure security of data, network access and backup systems Monitoring changes or advancements in technology to discover ways the company can gain a competitive advantage Analyzing the costs, value, and risks of information technology to advise management and suggest actions Saudi Bin Ladin Group ICT Projects Engineer | 2010 – 2016 Projects: Holy Mosque Expansion, Al Madinah Al Monawarah | 2014 – 2016 Tunnel to link Al-Aziziyah to Al-Jamarat Bridge, Makkah | 2013 – 2014 Public Services – Shimeisy, Makkah | 2010 – 2013 Diagnose and troubleshoot software and hardware problems Help employees install applications and programs Configuring OS and using remote desktop connections to provide immediate support Provide training to new and existing employees and assisting coworkers with everyday IT needs Setting up new users and management of security passwords and backup Monitoring the Internet and email usage of company employees Monitor performance and maintain systems according to requirements Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Shairko Ltd IT Junior Engineer, Administration and Technical Support | 2007 – 2009 Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Installing new software and hardware (servers, printers, computer workstations, etc.) Setting up user accounts, permissions and passwords. Network troubleshooting Technical support for people using the network Day to day admin and monitoring of network use Support helpdesk staff Freelancer Support Engineer | 2002 - 2007 Troubleshooting hardware, software, OS and problems and fixing the issues Installing and fixing desktops, printers, laptop and other computer peripherals problems IT helpdesk services Networking and enterprise LAN and WAN setup and concepts. Provide technical assistance and support for incoming queries and incidents related to computer systems, software and hardware. Respond to queries over the phone/email or in person. Onsite support