MOHAMED ABDELSADEK m: +201143807458 email: mabdelsadek@gmail.com : http://linkedin.com/in/mohamed-sadek-28571114 Summary Working in caterpillar dealers in 1997 in heavy machinery and power generation out of which 9 years on the service side (maintenance, service contracts, major engines overhauls, service operations, dealer development). 15 years of management experience in aftermarket including parts and service sales, marketing, customer satisfaction, operations, and logistics. Exposed to prime product sales, rental, used, and dealer exchange programs as part of company top management. Work Experience TRACTAFRIC EQUIPMENT AFRICA -OPTORG GP., CASABLANCA, MOROCCO September 2016 – GROUP DIRECTOR PRODUCT SUPPORT & SERVICES August 2020 Managing aftermarket activities (parts and service sales and operations), customer satisfaction, customer value agreement (contracts), equipment management solutions (remote monitoring for machines performance), people development (training including three regional training centers), and CAP & CAP (Capacity and Capability of technical department including people readiness, training, tools, and facilities). Responsible for budget, performance, and development of 10 territories in French-speaking Africa ZAHID TRACTOR & HEAVY MACHINERY, SAUDI ARABIA January 2016 – PARTS & SERVICE SALES MANAGER – RIYADH CENTRAL REGION August 2016 Managing aftermarket activities (parts and service sales and operations), customer satisfaction, customer value agreement (contracts), equipment management solutions (remote monitoring for machines performance) based in Riyadh for central region. November 2011 – GENERAL SERVICE DEVELOPMENT MANAGER – JEDDAH HEAD QUARTER January 2016 Managing aftermarket activities (parts and service sales and operations), customer satisfaction, customer value agreement (contracts), equipment management solutions (remote monitoring for machines performance). Responsible for budget, performance, and development of 3 main branches and 15 sub-branches in Saudi Arabia. ZEPPELIN RUSSIA GMBH, MOSCOW HEAD QUARTER, RUSSIAN FEDERATION January - SERVICES & TECHNICAL DIRECTOR, MINNING & QUARRY November 2011 Managing department’s activities (sales and aftersales), budget, performance, and development of new and current mining contracts and activities. Responsible for 8 company-owned branches 5 branches at customer site in Western Russia (Euro Russia). SAKHALIN MACHINERY & HEAVY EQUIPMENT LLC, RUSSIAN FEDERATION September 2007- PRODUCT SUPPORT MANAGER January 2011 Managing aftermarket activities (parts and service sales and operations), customer satisfaction, and customer support agreement (contracts). Responsible for budget, performance, and development of 2 branches and 2 major oil and gas projects in cooperation with customers (Exxon & Shell). ZAHID TRACTOR & HEAVY MACHINERY, SAUDI ARABIA December 2006- ASSISTANT BRANCH MANAGER, ABHA September 2007 Managing branch activities (sales and aftersales), budget, performance, and development of new and current sub-branches, service contracts, and major projects. Responsible for 3 branches in Southern region of Saudi Arabia. January - ASSISTANT MANAGER, PARTS & SERVICES SALES, WESTERN REGION December 2006 Managing aftermarket activities (parts and service sales and operations), customer satisfaction, customer support agreement (contracts). Responsible for budget, performance, and development of 8 branches in Western region of Saudi Arabia MEDITERANIAN TRACTORS, TRIPOLI, LIBYA June 2006 - WARRANTY & TECHNICAL COMMUNICATION SUPERVISOR December 2006 In the dealership start-up Phase, mission was to establish and build a strong service team, including technicians, admins, training instructors, and proper dealer technical communication. Ensure timely decision-making and providing both internal and external customers optimal technical skills and support to save valuable down time. Developed an efficient customer/manufacturer communication mechanism for reporting technical issues, finding resolutions, and continuous measurement of the efficiency of the communication process. UNATRAC GROUP, MANAGING 10 AFRICAN TERRITORIES ALEXANDRIA, EGYPT January 2003– SERVICE SUPERVISOR August 2005 Ensure timely decision-making and providing both internal and external customers optimal technical skills and support to save valuable down time. Developed an efficient customer/manufacturer communication mechanism for reporting technical issues, finding resolutions, and continuous measurement of the efficiency of the communication process Responsible technical communication and service performance and development of 10 territories in English-speaking Africa, Egypt, Russia, and Iraq. January 2000– TECHNICAL COMMUNICATOR & WARRANTY January 2003 Ensure timely decision-making and providing both internal and external customers optimal technical skills and support to save valuable down time. Developed an efficient customer/manufacturer communication mechanism for reporting technical issues, finding resolutions, and continuous measurement of the efficiency of the communication process Responsible for technical communication and service performance and development of 20 branches in Egypt. MANTRAC GROUP, ALEXANDRIA, EGYPT November 1997– SERVICE ENGINEER January 2000 Hands-on mechanical engineer responsible for diagnostics and repair of engine transmission, power generation, and heavy equipment including minor and major overhauls assuring high customer satisfaction, zero injuries, and minimal redo jobs. Education 1994 BSC Mechanical Engineering Naval Architecture & Marine Engineering, Alexandria University, Egypt 1987 Thanaweya Amma Certificate - Alnasriah Secondary School Certificates 2016 Management Certificate Program - Rutgers University School of Business 2016 Certificate of Customer Relations Management – Caterpillar 2015 6 Sigma DMAIC and Continuous Improvement for Dealers Green Belt Training 2014 Certificate of Customer Experience Management – ZAHID TRACTOR 2004 Certificate of Organizational Management - Unatrac 1994 BSC Mechanical Engineering Naval Architecture & Marine Engineering, Alexandria University, Egypt Key Skills Time management Team development and support Whole business problem solving Adaptability Leadership Conflict management Communication Patience Decision-making Organization