Management and coordination from the Operation Control Center of all the passenger services and related tasks. • Real time coordination and communication with Stations and on-board staff • Monitor the fulfillment of the scheduled Service Plan • Production and Operation plan coordination, management and follow up. • Service Report elaboration and analysis. • Follow up the quality indicators and procedures for commercial service improvement. • Staff and operation resources allocation management and coordination to comply with the service requirements. • Management of any incident that could affect to the passengers. • Participate as an active member in the OCC tasks planning, reporting and follow up. • Any other task related to the execution, planning and/or follow up of the operation and service plan.