Responsible for providing desktop support for internal and external 240 end users on a Microsoft platform and ERP system, Responsibilities include diagnosing, troubleshooting and supporting Microsoft Windows 2000/XP/vista/7/8/10 within a Client/Server/firewall/network/printers environment. Responsible for supporting Troubleshooting hardware, repairing desktops and laptops. Provided support for remote users using Remote Desktop Connection, VMware console. Supported company network system TCP/IP LAN/WAN, wireless and network printer setups. Analyzed, configuration, maintenance, installed, and provided upgrades of all company software. Market control system administrator for handling issues and open tickets with vendor. Handle employees mails accounts (Microsoft Outlook) create/ install/ Backup/ issues handling. Installation,configuration and troubleshooting, hadling all issues of SAP systems , Maintenance for E-voucher terminals and bulk printers, Installation and configuration the ERP system