 Operating System installation, configuration and maintain (XP, 7, 8, 10 MAC OS --,,(Windows Server 2012, 2016  Microsoft exchange server 2012, 2016 installation , troubleshooting and install, update any software, antivirus and driver when required  Install, upgrade, support and troubleshoot for laptops, desktops, printers, scanner, IPADs and Tabs, Apple phones, Android phones, Polycom, Avaya phones and any other end user related technology.  Windows server administration skills DNS, DHCP, Manage maintain ,Install Backup and Recovery solution and mange active directory to include users, group policy, security , Sharing Folders, Planning NTFS Permissions ,  Troubleshoot problems arising from hardware, software, application systems, network infrastructure virus and security related attacks.  Responsibilities of the End User Support  Instituting remote management process by using RDP, team viewer VNC and other application.  Configure and install various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS)  Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations  Maintain and recover formatted data on damaged hard disk  Maintain, Troubleshoot CCTV & NVR.  MS Office 365 and other MS office tools.  SQL server installation and administration