Job Title : IT Support Engineer

Email :

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Main Duties & Responsibilities (Not limited to) :
 Network Support
• Monitor and maintain local and wide area networks (LAN/WAN).
• Troubleshoot network connectivity issues, routing, and firewall configurations.
• Install, configure, and manage network devices, including routers, switches, and access points.
• Perform regular network security checks and updates.
 Hardware Support
• Set up and maintain workstations, laptops, printers, and other hardware.
• Diagnose and repair hardware malfunctions.
• Manage inventory and track hardware assets.
• Collaborate with vendors for hardware procurement and warranty services.
 Helpdesk & IT Support
• Provide frontline technical support to end users via phone, email, and ticketing system.
• Resolve software, network, and hardware issues promptly.
• Document and escalate complex issues to relevant IT teams as needed.
• Assist with software installations, updates, and general troubleshooting.
• Educate users on best practices for IT and security.
 IT Operations
• Participate in routine system checks and maintenance.
• Support the IT team in rolling out software updates, security patches, and backups.
• Contribute to process documentation and improvement efforts.

Basic Qualification : Degree in Information Technology, Computer Science, or related field

Experience : Minimum 2-3 years in an IT support role, with hands-on experience in networking and hardware maintenance.

Knowledge & Experience :

 Operating Systems: Proficient in Windows environments.
 Productivity Software: Strong command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
 Cloud Platforms: Experience with Microsoft Azure administration and management.
 Networking: Proficient with network troubleshooting tools and methods.
 Hardware: Skilled in hardware diagnostics and repair.
 Directory Services: Familiarity with Active Directory, Group Policy, and user account management.
 Remote Support & Ticketing: Experience with remote support software and ticketing systems.
 Security Tools: Knowledge of antivirus, anti-malware, and basic cybersecurity practices.

Skills :

 Display sound communication skills while acting as a point of contact for end users. Persistent, level- headed and cool under pressure.
 Highly confident with providing support and training to users.
 Detail-oriented and meticulous with a keen desire to deliver the highest quality solutions to clients and setting high standards for excellent client service.
 Passionate about solving complex problem and providing ingenious solutions.
 Go-getter with an ability to juggle multiple tasks and priorities them.
 Understands the value of business analysis for the organization.
 A team player working closely with end users and process owners.

Note :  Flexible to work outside office hours and Night Shift as required.