Job Description

Hotel Sales & Marketing Representative

Key Responsibilities

• Manage customer inquiries received through the website, e-commerce platform, social media channels, WhatsApp, and phone calls.

• Maintain strong relationships with company and project managers.

• Prepare quotations, proposals, and booking confirmations

• Maintain accurate booking schedules and customer records.

• Follow up with prospective customers and previous clients to maximize sales opportunities and repeat business.

• Coordinate booking details with the Reservation team to ensure smooth execution.

• Conduct follow-ups to collect feedback and strengthen customer relationships.

• Support the execution of marketing campaigns and promotional activities.

• Coordinate social media content, customer testimonials, and marketing initiatives.

• Identify opportunities to increase bookings through partnerships, referrals, and seasonal promotions.

• Assist in developing sales strategies to increase revenue and market presence.

Reporting & Administration

• Maintain sales pipelines, booking trackers, and customer databases.

• Prepare weekly and monthly sales reports.

• Monitor inquiry volumes, conversion rates, and customer satisfaction metrics.

• Support management with sales forecasting and business performance insights.

• Number of confirmed company bookings.

• Customer satisfaction score.

• Number of new customers acquired.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

• Experience in Hotel Sales & Marketing, customer service, or hospitality is preferred.

• Knowledge of social media platforms and digital marketing, booking platforms, or e-commerce platforms.

• Proficiency in Microsoft Office and digital communication platforms.

• Fluency in Arabic and English.

• Strong sales, negotiation, and customer relationship management skills.

• Strong organizational and time-management skills.

• Strong communication, negotiation, and organizational skills.

• Ability to work independently in a fast-paced environment.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.

• Positive attitude, initiative, and a results-driven approach.