Description:

We are looking for a proactive and reliable Technical Support to join our operations team.

This position plays a key role in coordinating with delivery riders, monitoring live performance, and ensuring smooth execution of KPI’s.

The ideal candidate will have strong communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Coordinate with riders across assigned zones and ensure they are active and following assigned heat maps/delivery routes.

• Monitor rider performance and behaviour throughout the day using GPS tracking and internal dashboards.

• Communicate operational updates, delays, or issues to the team and management in real time.

• Guide and assist riders on route optimisation, delivery protocols, and company policies.

• Maintain accurate daily and shift-wise reports on attendance, performance, and delivery compliance.

• Identify problem areas and escalate recurring issues to supervisors for corrective action.

• Support shift operations and ensure on-time reporting and dispatch compliance.

Requirements:

• Basic English and Urdu/Hindi communication will be an advantage.

• Previous experience in logistics, delivery operations, or rider coordination is preferred, but full training will be provided.

• Proficient in using mobile apps, tracking tools, and Excel / Google Sheets.

• Strong attention to detail, discipline, and ability to follow up effectively.

• Must be able to work rotational shifts (AM / PM) as scheduled weekly.

• Strong teamwork, reporting, and communication skills.

If you’re a motivated individual who can take charge of on-ground coordination and ensure smooth performance, we’d love to hear from you.

Apply by sending your CV on WhatsApp only –

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Location: Jeddah, Saudi Arabia