Job Title: IT Technician

Job Summary: We are seeking a dedicated IT Technician to join our team on a service contract basis. The ideal candidate will have over 5 years of experience in providing technical support, troubleshooting, and maintaining IT systems and networks.

Key Responsibilities:

– Install, configure, and maintain hardware and software, including servers, workstations, and peripherals.

– Diagnose and resolve technical issues related to network connectivity, hardware malfunctions, and software applications.

– Provide on-site and remote support to end-users, ensuring timely resolution of IT issues.

– Monitor network performance and security, implementing necessary updates and patches.

– Assist with the planning and execution of IT projects, including system upgrades and migrations.

– Maintain accurate documentation of IT assets, configurations, and service records.

– Collaborate with team members to improve IT processes and enhance user experience.

Qualifications:

– Minimum of 5 years of experience as an IT Technician or in a similar role.

– Strong knowledge of networking concepts, operating systems, and IT security practices.

– Proficiency in troubleshooting a variety of hardware and software issues.

– Excellent communication skills, with a focus on customer service.

– Relevant certifications (e.g., CompTIA A+, Network +, Microsoft) are preferred.

Working Conditions:

Flexibility to work outside of regular hours for emergency support.