SUMMARY

To oversee and coordinate facility operations, maintenance activities, and support services to ensure business

continuity and provide a safe, efficient, and high-quality workplace environment across company locations.

The role supports operational excellence by monitoring maintenance activities, coordinating vendors and service

providers, and ensuring compliance with company standards and service expectations.

TECHNICAL SKILLS

Facility Operations Coordination

Maintenance Planning

Vendor Management

Procurement Coordination

Reporting & Analysis

Microsoft Office

ERP Systems

Stakeholder Management

Communication & Influence

Problem Solving

Operational Excellence

Continuous Improvement

Digital Mindset

Collaboration

CERTIFICATIONS

FMP – Facility Management Professional

IFMA Certification

HSE-related Certifications

REPORTS TO

People & Culture Director

JOB LEVEL

Senior Specialist

KEY RESPONSIBILITIES

Facility Operations Coordination: Oversee day-to-day facility and workplace operations; Monitor readiness of offices,

accommodations, warehouses, and operational support areas; Coordinate with internal stakeholders to address

operational requirements.

Maintenance & Asset Management: Coordinate preventive and corrective maintenance activities; Follow up with

contractors and technical service providers to ensure timely completion; Monitor asset conditions and support

maintenance planning initiatives.

Vendor & Service Management: Coordinate and monitor external vendors and service providers; Support service

evaluation and vendor performance improvement initiatives; Ensure compliance with agreed service levels and

operational requirements.

Employee Support Services: Support delivery of workplace and operational services that enhance employee

experience; Coordinate transportation, accommodation, and support service requests; Contribute to service

improvement initiatives and operational efficiency.

Compliance & Operational Governance: Ensure compliance with company policies and operational procedures;

Support facility inspections and corrective action implementation; Escalate operational risks and support business

continuity efforts.

Reporting & Continuous Improvement: Prepare operational and performance reports; Track KPIs and recommend

improvement actions; Support digitalization and process enhancement initiatives.

WORKING RELATIONSHIPS

Internal: People & Culture; Procurement; Finance; Project Teams; HSE; Corporate Functions. External: Vendors;

Contractors; Maintenance Providers; Government Authorities (when applicable).

AUTHORITY LEVEL

Within Role Scope: Coordinate daily operational activities; Monitor vendor and contractor execution; Recommend

service improvements; Follow up operational performance.

Requires Higher Approval: Contract approvals; Major expenditures; Policy changes; High-impact operational

decisions.

QUALIFICATIONS

Bachelor’s Degree in: Business Administration; Facility Management; Engineering; Or any related discipline.

EXPERIENCE REQUIREMENTS

Minimum 5 years of experience in Facility Management, Operations, or Corporate Support Services. Experience

coordinating contractors and service providers. Experience in Saudi Arabia is preferred.

KEY PERFORMANCE INDICATORS (KPIS)

Facility Availability Rate; Preventive Maintenance Compliance; Employee Service Satisfaction; Service Request

Closure Time; Vendor Performance Score; Compliance & Safety Performance; Operational Service Efficiency.