Experience : 10 Years

Level L3 (Experienced)

Function Unified Communications & Collaboration

A top-tier Cisco Unified Communications Administrator with deep expertise across the full Cisco UC

stack and Aruba wireless infrastructure. This role demands mastery-level hands-on experience. You own the design,

deployment, administration, and troubleshooting of all UC and wireless systems. This is a specialist role — not a generalist position.

Cisco Unified Communications Manager (CUCM)

• Administer CUCM clusters — user provisioning, device configuration, dial plan design

• Manage call routing — route patterns, route groups, route lists, hunt pilots, translation patterns

• Configure SIP trunks, MGCP gateways, and H.323 connections

• Manage CUCM upgrades, patches, and disaster recovery procedures

• Troubleshoot call flows using RTMT, CDR/CMR analysis, and SIP trace capture

Cisco Unity Connection (CUC)

• Administer voicemail — mailboxes, call handlers, interview handlers, distribution lists

• Configure Unity Connection networking — digital networking, VPIM, SMTP integration

• Manage MWI, greeting rules, and holiday schedules

Cisco Expressway & Remote Access

• Administer Expressway-C and Expressway-E for Mobile and Remote Access (MRA)

• Configure B2B calling, firewall traversal, and Webex hybrid services integration

• Manage TLS certificates, DNS SRV records, and traversal zone configuration

Cisco Contact Center (UCCX / UCCE)

• Configure UCCX scripts, queues, agent teams, and historical reporting

• Manage IVR call flows, prompt management, and skill-based routing

• Support UCCE integration — ICM scripting, CVP, CUIC reporting

Cisco Webex & Collaboration