maintains the company’s IT infrastructure, supports ERP operations, and assists in

deploying AI tools across the business. This role ensures that technology systems are stable, secure, and

adopted effectively, including the infrastructure underpinning the company’s AI agents.

Key Responsibilities

• Maintain and support the company’s IT infrastructure, networks, servers, and endpoint devices.

• Administer and support the ERP system, including user management, reporting, and troubleshooting.

• Assist in identifying, piloting, and deploying AI tools to improve business processes.

• Maintain and monitor the technical infrastructure and integrations supporting VOCA’s AI agents.

• Provide first and second-line IT helpdesk support to all departments.

• Manage software licences, IT asset inventory, and vendor support contracts.

• Ensure data backup, security protocols, and disaster recovery procedures are followed.

• Train staff on ERP modules, AI tools, and digital platforms to drive adoption.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or Engineering.

• Minimum 4 years of IT support and systems administration experience.

• Hands-on experience with ERP platforms (ERP NEXT, SAP, Oracle, or Microsoft Dynamics).

• Familiarity with AI tools, automation, or data analytics platforms; relevant IT certifications an advantage.

Core Competencies

IT Systems Administration ERP Support AI Tool Deployment Cybersecurity Awareness User

Support