Key Responsibilities

IT Infrastructure Management

Manage and maintain servers, workstations, laptops, printers, and other IT equipment.

Monitor system performance and ensure maximum uptime of IT services.

Install, configure, and upgrade hardware and software as required.

Manage company network infrastructure, including switches, routers, firewalls, and wireless networks.

Ensure regular system backups and disaster recovery procedures are implemented and tested.

User Support & Helpdesk

Provide first and second-level technical support to end users.

Troubleshoot hardware, software, network, email, and system-related issues.

Maintain and track IT support tickets and ensure timely resolution.

Support users with ERP systems, Microsoft Office applications, and business software.

Systems Administration

Create, modify, and deactivate user accounts and access rights.

Manage Active Directory, Group Policies, and Microsoft 365 administration.

Monitor and maintain email systems, file servers, and shared resources.

Ensure proper software licensing compliance.

Information Security

Implement and monitor cybersecurity measures and company IT policies.

Maintain antivirus, endpoint protection, and security monitoring systems.

Ensure compliance with company information security requirements.

Assist in conducting security awareness training for employees.

Asset Management

Maintain accurate inventory records of all IT assets.

Manage procurement requests for IT equipment and software.

Track equipment allocation, maintenance, and replacement schedules.

Documentation & Reporting

Maintain IT policies, procedures, and technical documentation.

Prepare periodic reports on IT performance, incidents, and asset utilization.

Support IT audits and compliance reviews.

Projects & Continuous Improvement

Participate in IT infrastructure projects and system implementations.

Support ERP implementation, upgrades, and integrations.

Recommend improvements to enhance system reliability, security, and efficiency.

Qualifications

Education

Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field.

Experience

Minimum 3–5 years of experience in IT Administration, Systems Administration, or IT Support.

Experience managing Microsoft Windows Server environments.

Experience with Microsoft 365 administration.

Experience supporting ERP systems is preferred.

Technical Skills

Microsoft Windows Server Administration.

Active Directory & Group Policy Management.

Microsoft 365 Administration.

Network Administration (LAN, WAN, VPN, Wi-Fi).

Cybersecurity fundamentals.

Backup and Recovery Solutions.

Hardware and Software Troubleshooting.

IT Asset Management.

Helpdesk and Technical Support.

Certifications (Preferred)

Microsoft Certified: Azure Administrator Associate.

Microsoft 365 Certified Administrator.

CompTIA Network+.

CompTIA Security+.

Cisco CCNA.

ITIL Foundation.

Competencies

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work under pressure and manage multiple priorities.

Strong customer service orientation.

Attention to detail and commitment to quality.

Teamwork and collaboration.

Confidentiality and professional integrity.

Key Performance Indicators (KPIs)

IT system availability and uptime.

Helpdesk ticket resolution time.

User satisfaction level.

Network and system security compliance.

Asset management accuracy.

Successful completion of IT projects.

Reduction of IT incidents and downtime.