Quality Performance Specialist
مجال الوظيفة
الدولة
المحافظة / المقاطعة
الرياض
نوع الدوام
دوام كامل
تاريخ النشر
2026-05-06
التقديم مفتوح الي
2026-06-05
الدرجة العلمية
بكالوريوس
عدد سنوات الخبرة
غير محدد
الراتب
يحدد فى المقابلة
نوع حساب المعلن
صاحب عمل
الأماكن الشاغرة
غير معلن
الجنس المطلوب
غير محدد
الرقم المرجعي
2840650
تفاصيل الاعلان
• Investigate the complaints received from customers/merchants and take the necessary action as per prescribed disciplinary rules
• Check and evaluate the representatives rating and insure and follow the quality standards
• Evaluate different surveys from Representatives about ROs and Support and take necessary actions
• Regularly Investigate and Keep a check on Reps and customers Fraud orders (Frauds investigations)
• Available to work on different shifts based on the department requirements
• Interpret and comply with quality process standards
• Oversee the implementation and ensure efficiency of inspection and quality systems
• Document quality process activities
• Inspect data to detect areas for improvement
• Elaborate, recommend, and oversee improvement actions
• Report on results of quality activities
Requirements
- Analytical skills
- Fluency in Computer & Microsoft applications
- Fluency in English & Arabic writing/speaking
- Six months experience in customer service-related industry required
- Excellent verbal and written communication with excellent listening and time management skills required
Please submit a recent CV that includes all important information.
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