4) Desktop Support Technician

• Experience in health care sector will be added value.

• 24/7 Support to all PCs with peripheral devices for more than 9000 users

• Provide technical assistance to end-users regarding hardware, software, and network-related issues.

• Support more than 9000 Employee.

• Diagnose and troubleshoot problems with computers, printers, peripherals, and other IT equipment.

• Install and configure desktop computers, laptops, and related hardware.

• Set up and maintain software applications, operating systems, and drivers.

• Perform routine maintenance on desktops and laptops, including hardware upgrades and repairs.

• IT Procurement and Vendor Management to related devices and equipment.

Skills & Qualifications

• ITIL Foundation

• Customer Service certificate

• Communication Skills

• Microsoft OS knowledge and troubleshooting skills

• effectively communicate, both written and verbal, in English languages

• At least one year of experience in IT technical support

• Hardware Knowledge: Understanding of computer hardware components, peripherals, and troubleshooting hardware issues.

• Software Knowledge: Familiarity with operating systems (Windows, macOS, Linux), common software applications, and troubleshooting software-related problems

• Troubleshooting: Ability to diagnose and resolve technical issues efficiently. Analytical Thinking: Strong analytical skills to identify the root cause of problems

• Diploma or bachelor’s degree in IT, engineering or computer science, or related

Interested candidates can send their Cvs to

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