3) IT HelpDesk

• Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.

• 24/7 Support

• Support more than 9000 Employee.

• Proficient in both written and spoken Arabic & English language.

• Effective communication skills

• Problem-solving and critical thinking.

• Dealing with difficult customers.

• IT knowledge of computer hardware and software

• Documentation and Knowledge Base.

• Creating and maintaining a knowledge base.

• Generating and maintaining KPI Reports for Helpdesk tickets.

Skills & Qualifications:

• ITIL Foundation

• Health Care system experience

• Customer Service certificate

• Communication Skills

• Reporting skills

• effectively communicate, both written and verbal, in Arabic and English languages.

• The resource has at least 3 years of experience in Health Sector projects.

• Ability to explain technical issues and solutions in a clear and accurate manner to healthcare professionals who may not be technically inclined.

• Healthcare Systems Knowledge: Understanding of Electronic Health Records (EHR), Hospital Information Systems (HIS), and other healthcare-specific software.

• Diploma or bachelor’s degree in IT, engineering or computer science, or related

Interested candidates can send their CVs to

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