We are looking for a motivated and proactive IT Support Specialist to join our dynamic IT team. The ideal candidate will have 1–2 years of hands-on experience in providing technical support, managing day-to-day IT operations, and ensuring smooth functioning of hardware, software, and user systems across the organization.

This role requires a highly organized multitasker with strong problem-solving skills and excellent communication abilities in both Arabic and English.

Key Responsibilities:

• Provide first-line technical support to end users (onsite and remote).

• Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity.

• Assist with installation, configuration, and maintenance of computers, operating systems, and business applications.

• Create and manage support tickets; ensure timely resolution and follow-up.

• Support IT team in implementing new systems, updates, and rollouts.

• Maintain asset records and IT documentation.

• Ensure adherence to IT security and data protection policies.

• Assist in onboarding new employees (accounts, email setup, devices, etc.).

• Escalate complex issues to senior IT staff as needed.

Requirements:

• Bachelor’s Degree or Diploma in Information Technology, Computer Science, or related field.

• 1–2 years of relevant IT support experience.

• Strong understanding of computer hardware, Windows operating systems, and common business software (Microsoft 365, Outlook, Teams, etc.).

• Basic knowledge of network troubleshooting (LAN/Wi-Fi, IP configuration, etc.).

• Excellent communication and interpersonal skills in Arabic and English.

• Strong customer service orientation and ability to work under pressure.

• Self-motivated, reliable, and eager to learn new technologies.

• Team player with a proactive and positive attitude.

Preferred Skills (Plus):

• Experience with ticketing systems or helpdesk tools.

• Familiarity with cloud-based platforms (Microsoft 365 / Intune / SharePoint).

• Basic knowledge of cybersecurity practices.

What We Offer:

• A collaborative and supportive work environment.

• Opportunities for learning and professional development.

• Exposure to modern technologies and digital transformation initiatives.

• Competitive salary and benefits package.

If you meet the above requirements and are excited to grow your career in IT, please send your CV and a brief cover letter to:

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