Collections Officer – Coordinate efforts to collect debts with sales, accounting, and legal departments.
– Create plans and strategies for collecting debts.
– Adhering to financial laws on the regulation of debt collection.
– Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
– Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents.
– Prevent repeated payment negligence by working out practical debt payments.
– Negotiate settlements to receive payments on certain percentages of debt.
– Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
– Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.
– Initiate repossession and other legal proceedings if debt recovery plans fail.
– Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
– When necessary, escalating calls to managers.
– Legislative guidelines of the Privacy Act must be followed.
– Entering data and keeping correct records is a must.
– Work in accordance with key performance metrics.
متطلبات الوظيفة

• Commercial awareness